Refund policy

RETURN POLICY

1. Returned items must be:

  • Unused
  • Undamaged
  • In original packaging/labels

2. Returns do not apply to:

  • Custom-made or personalized products
  • Items made specifically to your request
  • Gift cards and products purchased with gift cards are non-refundable

3. If the buyer receives a product different from what was ordered and/or the product is of poor quality, AMBERMUSE commits to accepting the product back and repairing or replacing it with a similar product of acceptable quality within 14 calendar days.

4. If you notice that the order is missing products or has any defects, immediately contact AMBERMUSE within 48 hours. Otherwise, it will be considered that the received product was as ordered and met the quality guarantee.

5. In all cases, the buyer must provide proof of purchase (product receipt, bank payment statement). Without presenting a proof of purchase, products cannot be exchanged or returned.

6. Products (jewelry) to be exchanged/returned must be unworn, unchanged in appearance, and complete, in the original packaging (if returning the product in the original packaging is not possible, then pack it in a tidy box in which the product would be securely packaged) with all accessories. Jewelry must come with tags and certificates from the Lithuanian Assay Office – seals. Once the seal is cut, the jewelry cannot be exchanged or returned.

7. Products that were custom-ordered and made or customized for individual use by altering the product size, length, performing product engraving, fitting amber, etc., are not exchangeable or refundable.

8. The gift card is a non-exchangeable and non-refundable item. It is a type of contract obligating the purchase of certain goods or services, adhering to the terms specified on the gift card.

9. Products purchased with a gift card are not refundable for cash. If desired by the customer, products can be exchanged for others within the designated product exchange period. With the seller’s agreement, the customer may return the purchased products, and a valid gift card will be refunded to them, with the nominal value matching the sum of the purchased products.

REFUND POLICY

10. Refunds will be issued within 14 days after we receive the returned product.

11. Shipping costs may not be refundable unless the return is due to our error.

 

Return Requests Contact

To initiate a return, please contact:

📩 shop@ambermuse.lt